Frequently Asked Questions
Everything you need to know about our natural botanical products.
Where does Bondi Wash Canada ship?
We currently ship to all provinces and territories across Canada via Canada Post and select courier partners to ensure your botanical products arrive safely.
Are your products safe for sensitive skin?
Yes, our formulations use high-quality natural ingredients and Australian essential oils that are designed to be gentle on the skin, though we always recommend a patch test first.
What is your return policy?
We accept returns on unused and unopened products within 30 days of purchase. Please contact our customer service team to initiate a return authorization.
Are Bondi Wash products eco-friendly?
Absolutely. Our products are biodegradable, plant-based, and never tested on animals. We strive to use sustainable packaging to minimize our environmental footprint.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like Shopify Pay, Apple Pay, and Google Pay.